To return/exchange, product must be in unworn condition and still have hang tags attached. An exchange fee of $10+ will apply to all exchanges and covers shipping to you and cost to make a new collar.
If returning an item, all above instructions apply. You will be refunded your purchase price of the item minus cost of original shipping/handling charges to you and a 15% restocking fee upon us receiving the product.
I do not allow returns/exchanges on any custom items. This includes, but is not limited to: specially designed &/or purchased material, custom made size, engraved buckle, change in buckle selection (martingale, wide width collar).
Please contact me for further instructions.
When will my order ship?
It is currently taking 1 week to make & ship orders. For example, if you purchase on Monday the 1st, your order will ship on/before/by Monday the 8th.
I often get asked why it takes so long. The short version? I am a one-woman show. I cut, sew, trim, package and ship each and every item that leaves my little shop :) I do not have any employees working for me (unless you count the dog & cat, but they have proven to not be very helpful).
I try to produce & ship products as quickly as possible but please understand that it typically takes the full week for your order to ship.
On occasion, I offer a rush service. This depends on the time of year and amount of orders I currently am working through. Please contact me BEFORE ordering for details.
It is very important that you measure your pup for their new collar. The best way to measure is with a soft measuring tape around the widest part of your dogs neck. Sizing is as follows:
• X-Small: 7 to 11 inches
• Small: 10 to 15 inches
• Medium: 12 to 19 inches
• Large: 15 to 24 inches
• X-Large: 17 to 29 inches
**Custom sizes available if needed. Please contact me for more information**
If your dog is in between sizes, please contact me for a custom size.
Collar Care Instructions:
Designer Collars are WASHABLE. Simply wash in the machine in cold water (put collar inside of a garment bag), hand wash or put in the top rack of the dishwasher. Air dry - do not put collars in the dryer. Do not use bleach.
I HIGHLY recommend hand washing in cold water. I use a solution of water, detergent and OxiClean. Use an old toothbrush to scrub stains. Lay flat to dry.
Bow Tie and Flower Care Instructions:
Spot clean only when necessary. Do not submerge in water.
Remove flowers and bow ties before your pup swims, sleeps or rough houses.
While our collar are made to last, frequent use will cause your collar to wear faster (just like if you were to wear your favorite pair of jeans every day).
An Important Note from Rachel
I am first and foremost a dog mom; safety is my number one concern. It is important to not leave your products anywhere that it may get chewed/consumed by your fur kid. While we strive to provide the best possible products, pets are inherently unpredictable. We cannot be held liable for any harm that may result from neglect, abuse, use or misuse. As the customer/purchaser of these products, you are responsible for determining the suitability of any of the items for your individual situation and assume all responsibility and liability by purchasing these products. Be sure to check your pup’s collar for wear and tear on a regular basis and do not ever leave your dog tied up inside or outside in their collar unsupervised.
Collar Colors/Pattern Variations
While I strive to portray all collar colors exactly how they appear in real life, variations in computer/phone screen settings may make colors appear either brighter or more dull than than they are in real life. If you have any concerns about colors, please contact me before purchasing.
Please note that all collars are created by hand. With that being said, no two will be exactly exactly alike. Each collar is custom made to order. I do ask for your understanding and that there may be slight differences in the pattern from what is shown in the photos.
"I forgot to change my shipping address" or "The address on my order is incorrect" - Now what?
If you notice before your order is shipped, please contact me ASAP to reorder with the correct mailing address.
If your order has shipped and is returned due to an inaccurate mailing address, I am happy to re-ship it. There is a $3+ re-shipment fee that applies before the order is re-shipped.
Please note, it is very important to check your default mailing address before submitting your order. I automatically ship to the name and address listed under the "Ship To" section when the order comes through to me. I am unable to see any addresses you may have saved on your account.
Production Time Frame - When will my order ship?? and Do you offer rush production?
My current production time is a week (from the day after your order is placed).
If your order is placed on Saturday or Sunday, your week production time will begin on that following Monday.
When checking out, you have the option of choosing Standard First Class Shipping and Priority Mail Shipping. Choosing Priority Mail Shipping DOES NOT speed up the production of your order. This is only the shipping method used.
Occasionally, I do offer rush production option (with a fee). Please contact me BEFORE you place your order to see if rush production is currently available. Availability depends on the amount of orders I currently have and the time of year.